MOSS Terms of Use

Effective date: 2026-09-12 · Last updated: 15 October 2026

These Terms govern your use of the MOSS app and services, operated by Lim Jin Shao (trading as MOSS) ("we", "us"). By creating an account or using MOSS you agree to them. If you do not agree, do not use MOSS.

1. What MOSS is — and is not

MOSS captures commitments you speak or type, remembers them, and reminds you at the moment they matter. It is an organizational tool.

• MOSS is not a medical, legal, or financial adviser. Reminders about medication or appointments are conveniences, not clinical guidance. Never rely on MOSS as the sole safeguard for anything where failure would cause serious harm.
• AI output can be wrong. Extraction and summaries are automated; a parsed date or title may be incorrect. MOSS marks unconfirmed items as provisional and lets you correct anything, but you are responsible for verifying critical details.
• The invite-only beta includes Connections for private requests between connected MOSS accounts. A connection does not grant access to unrelated saved memory, Calendar, contacts or private tasks. You choose which actions to allow for a person or circle. Send once applies to the request and recipients shown; Ask me every time keeps asking; Always allow covers future matching actions for that person or the circle members you reviewed. Revoking a standing permission does not recall a request already delivered. Accept and share-completion are separate explicit actions. Deleting your account does not take back a request the other person already has.

2. Your account

You need to sign in with Apple, Google, or an email address to use MOSS. You must be at least 18 years old. MOSS is intended for adults only. You are responsible for activity under your account.

3. Pricing

• MOSS is currently free to use. There is no paid plan, no in-app purchase, and nothing in the app takes payment.
• The current private beta includes capture, live voice, and Connections for private approved requests between connected MOSS accounts. Personal lookup inside live voice stays off unless a separate personal-context offer is enabled for that build. Web research is unavailable in this beta. Paid plans are not ready.
• If a paid plan is offered later, it will be optional, priced in the App Store before any purchase, and billed by Apple, and these Terms will be updated in the same release. You will not be charged without your own action.
• Fair use: intensive features may be rate-limited to stop abuse, not normal use. We will never enforce a limit silently — the app tells you if you hit one. Features that are unavailable in this beta, including web research, cannot be used by fair-use allowance.

4. Your content

Your captures and everything derived from them are yours. You grant us only the licence needed to operate MOSS: to store, process (including via the AI providers named in the Privacy Policy), and return your content to you. We do not use your content for advertising or model training, and we claim no ownership.

You agree not to use MOSS to store or transmit unlawful content, to attack or overload the service, to reverse-engineer it except where law permits, or to resell it without our agreement.

5. Availability and changes

MOSS is under active development. Features may change, and reasonable efforts notwithstanding, the service may occasionally be unavailable. The app tries to save a capture on the phone first, including while offline. If a capture cannot be saved, the app shows an error. We cannot guarantee uninterrupted service or storage without loss. We may modify or discontinue features with reasonable notice for material changes.

The beta is distributed through Apple's TestFlight. A beta build can stop working when it expires or when you are removed from the beta, and it can contain bugs. Keep a separate copy of anything you cannot afford to lose.

6. Termination

You can stop using MOSS at any time and delete your account in Settings. A completed deletion removes your account and its personal records from the active database. It does not delete Apple Calendar events, captures still only on the phone, backup or provider copies, a request another person already received, or the sign-in, rate-limit and device safety records the Privacy Policy lists. Safety reports can remain for the period described in the Privacy Policy. If deletion does not complete, the app says so and does not treat the account as deleted. We may suspend or terminate accounts that violate these Terms or threaten the service, with notice where practicable. Sections that by their nature survive (your content ownership, disclaimers, liability limits) survive termination.

7. Disclaimers and liability

MOSS is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, or consequential damages — including missed reminders, missed meetings, or losses arising from acting on AI-generated content. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

8. Governing law

These Terms are governed by the laws of Malaysia, and disputes are subject to the courts of that jurisdiction, without prejudice to mandatory consumer protections of your country of residence.

9. Contact

For help or a request, write to support@mossconcierge.com. For general questions, write to hello@mossconcierge.com. Lim Jin Shao (trading as MOSS), Lot 37659, No. 11, Jalan 4/37A, Taman Bukit Maluri, 52100 Kuala Lumpur, Malaysia